Information and Communication Technologies

Scope
The TÜV HELLAS Data Protection Officer (DPO) certification scheme pertains to professionals serving as data protection officers who, within the scope of their duties, undertake the responsibilities described in Section 4 of the GDPR.

Syllabus

• General provisions
• Principles of data processing
• Rights of the data subject
• Controllers and Processors
• Transfer of personal data to third countries/international organizations
• Independent supervisory authorities
• Cooperation and consistency
• Remedies, liability, and sanctions
• Specific cases of processing
• Practical application
• Data Protection Officer, Risk
• Leadership, compliance, and standards
• Application case studies

Examination Methodology
Theoretical examination

Certification Prerequisites
At least secondary education, relevant professional experience, and technical training

Scope
The Specialist in Geoinformatics Applications in the Primary Sector certification scheme by TÜV HELLAS pertains to a specialized professional engaged in the comprehensive system of collecting, storing, managing, analyzing, and visualizing information related to phenomena evolving within geographic space, through the use of appropriate computer software. Within this context, the professional may undertake supportive tasks for surveying engineers and play a supporting role in forest services and agricultural cooperatives.

There are two certification levels: Basic and Advanced.
The Basic level focuses primarily on the foundational knowledge required in the field and serves as an introduction, while the Advanced level reflects the competencies a professional must demonstrate if they possess relevant experience. In the case of the Advanced level, this distinction will be explicitly stated on the certificate.

Syllabus

1. Introduction to Geographic Information Systems (GIS)
   • Understanding the general characteristics of GIS
   • GIS geographic data analysis
2. Spatial Information Representation
   • Identification and use of appropriate geographic data models
   • Data input and processing in GIS
3. Geospatial Databases
   • Knowledge of fundamental database principles
   • Data entry and database creation (e.g., in Excel format)
   • Database editing
   • SQL language: Table creation and queries
4. Geographic Data Management
   • Understanding core principles of Cartography and GIS
   • Map projections
   • Map scale
   • Recognition, management, and editing of map features – spatial analysis
   • Map design
5. Interoperability of Spatial Data
   • Communication between different software systems to demonstrate data interoperability
6. Advanced Modeling Techniques
   • Proficiency in modeling techniques using Model Builder
7. Geostatistics
   • Understanding interpolation methods in Geostatistics
8. Raster Analysis
   • Collection, analysis, and processing of spatial raster data
9. 3D Spatial Analysis
   • Collection, analysis, and processing of three-dimensional spatial data in raster form
10. Hydrological Analysis

• Creation of hydrographic networks and catchment basins – calculation of morphological characteristics of watersheds

1. Cartographic Services

• Understanding the basic capabilities of cartographic services
• Basic use of ArcGIS Online for creating and sharing maps online

1. Application in the Primary Sector

• Basic knowledge of GIS and Remote Sensing applications in the primary sector (Forestry – Agriculture)

Examination Method
Theoretical examination

Certification Prerequisites
At least a secondary education diploma, relevant professional experience, and technical training.

Scope
The Specialist in the Use of New Technologies in Agriculture or the Use of New Technologies for the Efficient Management of Agricultural Inputs certification scheme by TÜV HELLAS refers to a specialized professional engaged in an integrated system of collection, storage, management, analysis, and visualization of information related to phenomena occurring in geographic space, using appropriate computer software. Within this framework, the professional may also perform supporting tasks under the supervision of a surveyor engineer.

Syllabus

Precision Agriculture Management

• Understanding the basic principles and key systems of precision agriculture
• Application of precision agriculture in crop cultivation
• Advantages of precision agriculture technologies

Precision Agriculture Tools and Use of Systems for Sustainable Crop Management

• Knowledge of the basic principles of the Global Positioning System (GPS)
• Familiarity with navigation systems for agricultural machinery and sensors
• Knowledge of the basic principles of remote sensing (satellite and UAV-based)
• Understanding and use of Geographic Information Systems (GIS) in precision agriculture

Use of Precision Agriculture Technology in Irrigation Management and New Technologies for Measuring Through Sensors and Software Models for Rational Water Resource and Irrigation Management

• Understanding the basic principles of irrigation
• Estimating the timing and quantity of irrigation using sensor measurements and software models
• Development of smart greenhouses and hydroponics using new technologies

Use of Precision Agriculture Technology in Crop Fertilization and New Digital (Intelligent) Fertilization Technologies

• Understanding the basic principles of fertilization
• Estimating timing and dosage of fertilization based on sensor data and software models

Use of Precision Agriculture Technology in Plant Protection

• Understanding plant protection principles
• Knowledge of predictive software models for forecasting and managing pests and diseases of major crops
• Understanding of smart agriculture systems – Integrated networks of soil–plant–atmosphere sensors for pest and disease forecasting and rational plant protection

Economic Management in Precision Agriculture

• Knowledge of decision-making processes, planning, and organizational methods
• Development of investment plans for farm business planning and calculation of agricultural production costs
• Implementation of innovative renewable energy systems (RES) and reduction of energy resource consumption in agricultural production
• Leveraging innovation and new technologies in the organization and management of agricultural enterprises – technological modernization of farming operations

Examination Methodology
Theoretical examination

Certification Prerequisites
At least secondary education, relevant professional experience, and technical training

Scope
The TÜV HELLAS 3D Design and Printing Specialist certification scheme pertains to professionals engaged in electronic design and the production of products through three-dimensional (3D) printing. Among other tasks, this role involves participation in a wide range of processes related to product design and development, transforming an idea into an optimized physical object, assembling and maintaining 3D printing equipment, as well as conducting 3D printing tests.

Certification Levels
There are two certification levels: Basic and Advanced.
The Basic level primarily addresses the foundational knowledge required for the specialization and serves as an introductory qualification.
The Advanced level pertains to the competencies a professional must demonstrate, assuming relevant prior experience.

Syllabus

1. Product Design, Assembly, and Drafting

• Commands for creating and modifying 2D sketches
• 3D model modification and parametric design commands
• Assembly constraint commands
• Basic elements of technical drawing

2. 3D Printer Assembly and 3D Printing

• Assembly of structural components
• Understanding and connecting electronic components
• Design and process improvement in printing
• Material characterization

Advanced Level includes 1, 2, and additionally:

3. Additive Manufacturing

• Additive manufacturing technologies
• Component design
• Construction cost estimation

4. Applications – Design Techniques and Software

• Rhino
• 3D Studio (Windows)
• AutoCAD Fusion
• Parametric Design using SolidWorks
• Technologies and applications on an industrial scale
• Reverse Engineering
• FFF/FDM
• SLA/SLS

Examination Methodology
Theoretical examination

Certification Prerequisites
At least compulsory education and technical training

Business Analyst

Scope
The TÜV HELLAS Business Analyst certification scheme pertains to a specialized professional who serves as the critical link between the capabilities offered by information technology and the strategic goals of a business. Among other responsibilities, this role involves the collection, processing, and analysis of data in alignment with business objectives, solving operational problems through the use of appropriate models, conducting evaluations, and managing projects using defined methodologies.

Syllabus

Business Analysis

• Strategy & Business Analysis – Business Processes
• Core concepts of business analysis

2. Solving Management Problems with Excel

• Basic Excel skills
• Task management problems
• Linear programming problems
• Network problems
• PERT – CPM

3. Business Statistics with the R Statistical Tool

• R programming language
• Data types
• Control and loop structures
• Functions
• Descriptive statistics

For specialization in Digital Transformation Officer

Includes 1, 2, 3 and additionally:

4. Emerging Digital Technologies

• Mobile, Social, Omnichannel
• Artificial Intelligence
• Internet of Things
• Big Data
• Agile methodology

5. Implementing a Digital Transformation Program

• Discovery & Strategy
• Designing & Managing Customer Experience
• Execution and Optimization

For specialization in Digital Transformation Officer in the Banking Sector

Includes 1, 2, 3 and additionally:

6. Digital Banking Knowledge

• General Principles of Digital Banking
• Digital Payments
• Core Fintech Principles
• Blockchain

7. Basic Knowledge of RegTech

• Regulatory and Compliance Framework
• Payment Services Directive 2 (PSD2)
• Open Banking

For specialization in Finite Element Data Analyst

Includes 1, 2, 3 and additionally:

8. Analysis with One-Dimensional Finite Elements

• Software tools: MATLAB and ANSYS
• Truss and frame analysis

9. Analysis with Three-Dimensional Finite Elements

• 3D elasticity finite elements
• Finite elements for plates and shells

10. Dynamic and Nonlinear Finite Element Analysis

• Eigenvalue and transient analysis
• Nonlinear behavior due to geometry and material
• Nonlinear buckling

Examination Methodology
Multiple-choice theoretical examination

Certification Prerequisites
At least compulsory education and technical training

Scope
The TÜV HELLAS Data Analyst certification scheme pertains to a specialized professional who serves as the link between the capabilities offered by information technology and business objectives. Among other responsibilities, this role involves the collection, processing, and analysis of data in relation to operational goals, solving business problems through the use of appropriate models, conducting audits, and managing projects using specific methodologies.

Syllabus

Basic Level:

1. MS Excel, R Language, and KNIME
   • Control structures in MS Excel
   • Descriptive Statistics in MS Excel
   • Descriptive Statistics in R
   • Clustering
   • Regression
   • Data import & analysis creation
   • Data processing & organization
   • Information visualization in reports
2. Power BI and SQL
   • Databases with SQL
   • Information storage in databases

Advanced Level:
Includes 1, 2 and additionally:

1. R Language
   • R Studio
   • Data types
   • Basic operators
   • Apply command
   • Error detection and correction
   • Code development
2. Statistics in R
   • Descriptive Statistics in R
   • Clustering
   • Regression
   • Advanced graphics
   • Chart creation

Specialization: Theoretical Approach
Includes 1, 2 and additionally:

1. Business Statistics and Statistical Analysis
   • Probabilities, Normal Distribution, and Hypothesis Testing
   • Computational tools
   • Regression
   • Forecasting
2. Web Analytics
   • Key Performance Indicators in Web Analytics
   • Quantitative Web Analytics techniques
   • Web Testing

Specialization: R and KNIME
Includes 1, 2 and additionally:

1. R Language and KNIME
   • Descriptive Statistics
   • Dimension reduction
   • Feature selection
   • Clustering
   • Regression
2. Presentation of Results
   • Techniques for presenting results
   • Storytelling with data

Specialization: Python
Includes 1, 2 and additionally:

1. Fundamentals of Python
   • Python Programming Language
   • Data Science with Python
2. Data Science with Python

• Statistics and Probabilities
• NumPy
• Pandas
• Visualization with Matplotlib

1. Python & Machine Learning

• Artificial Intelligence, Machine Learning, Deep Learning
• Machine Learning algorithms
• Data Science and Machine Learning

Examination Methodology
Multiple-choice theoretical examination

Certification Prerequisites
At least compulsory education and technical training

Programming Specialist

Scope
The TÜV HELLAS Programming Specialist certification scheme concerns professionals working in the field of information technology and communication through computers. Specifically, such a professional typically works in:

• Telecommunications organizations
• Computer centers
• Public services
• Companies manufacturing network equipment, computer systems, websites, databases, software, and IT applications
   
• Companies selling IT and telecommunications products and services
• Consulting firms designing and/or maintaining networks and IT systems
• Companies serving their own operational needs
• Educational organizations and institutions
• Tourist facilities

The TÜV HELLAS Programming Specialist certification offers four specializations, as follows:

• General or
• C#
• Python
• Java

Syllabus

• Introduction to Algorithms
• Input/Output
• Constants
• Variables
• Operators and Expressions
• Control Flow (IF/ELSE, WHILE)
• Loops (FOR)
• Programming Language Tools
• Types of IDE Software
• Types of Code Translation Tools
• Types of Debugging Tools
• Different Categories of IDEs
• Implementation of Applications in Programming Environments
• Software Life Cycle Models
• Development Principles:
  • ALGORITHM
  • FLOWCHART
  • HIGH-LEVEL CODING
  • INPUT PREPARATION
  • COMPILATION
• Programming Practices
• Program Design
• Structured Programming

Web Development (HTML, CSS, JavaScript)

• Introduction to HTML5
• HTML5 Elements
• HTML Formatting
• Introduction – What is CSS
• Syntax, Classes, Selectors
• Introduction – What is JavaScript
• JavaScript Events

Object-Oriented Programming

• Introduction to the C Programming Language
• Variable Types in C
• Control Structures, Loops, and Nested Structures
• Functions

Data Security and Protection

• Data Security
• Personal Data
• Information Systems Security
• Authentication & Encryption
• Security of Applications, Systems & Data

For C# specialization: all the above core units plus additional C# knowledge
For Java specialization: all the above core units plus additional Java knowledge
For Python specialization: all the above core units plus additional Python knowledge

Examination Methodology
Multiple-choice theoretical examination

Certification Prerequisites
At least compulsory education and technical training

Scope
The TÜV HELLAS Specialist in Graphic Design & Static Image Processing certification scheme concerns a specialized professional who, through the handling and use of specialized tools, undertakes the processing and creation of digital works. Their theoretical, artistic, and technological training provides them with comprehensive knowledge and the ability for creative expression in the field of digital imagery. Among other responsibilities, this role includes the use of appropriate digital tools (such as Adobe Photoshop, Illustrator) for creating vector graphics and enriching these graphics with combinations of design tools, properties, functions, effects, etc.

Syllabus

• Graphic Design
• Creation of Digital Graphics (Adobe Illustrator)
• Creation and Editing of Digital Static Images (Adobe Photoshop)
• Fonts
• Shapes
• Colors
• 3D Processing

Examination Methodology
Theoretical examination

Certification Prerequisites
At least secondary education, relevant professional experience, and technical training

Scope
The TÜV HELLAS Digital Image Processing Specialist certification scheme refers to a specialized professional responsible for processing digital moving images using appropriate digital image editing tools. Among other responsibilities, this role involves the combined use of digital image editing software and tools, as well as the application of suitable techniques for image and video-graphic processing and reconstruction.

Syllabus

• Adobe Premiere
• Basic Editing
• Enabling Technologies
• Audio Editing – Sensor Networks
• Color Correction
• Static Image Processing

Examination Methodology
Theoretical multiple-choice examination

Certification Prerequisites
At least compulsory education and technical training

Scope
The TÜV HELLAS Security Systems Technician certification scheme refers to a specialized professional responsible for the installation and programming of fire safety, fire detection, and fire suppression systems, as well as video surveillance and alarm systems. As part of their professional duties, the technician also undertakes the maintenance of security systems and installations. Additionally, they are familiar with basic legal principles in order to assess the legal restrictions arising from the installation of security systems.

Syllabus

• Fire Safety
• Fire Detection
• Fire Suppression
• Fire Prevention and Fire Incidents
• Fire Protection and Buildings
• Fire Detection Systems
• Alarm Systems
• Security, Access, and Video Surveillance Systems
• Operation of Electronic Security Systems
• Programming of Alarm Control Panels
• Electronic Surveillance Systems
• Security Systems Programming
• Access Control Systems Programming
• Personal Data Protection Legislation (Hellenic Data Protection Authority - HDPA)

Examination Methodology
Theoretical multiple-choice examination

Certification Prerequisites
At least compulsory education and technical training

Scope
The TÜV HELLAS IoT and Machine Learning Specialist certification scheme refers to a specialized professional who develops applications based on the architecture of the Internet of Things (IoT) and Machine Learning. These applications aim to enhance existing technologies and contribute to the creation of new innovations. Among other tasks, the IoT and Machine Learning Specialist utilizes appropriate tools and techniques while also managing the resources necessary for the development of IoT applications.

Syllabus

• Internet of Things Architecture
• Digital Transformation
• Technologies of the Fourth Industrial Revolution
• Enabling Technologies
• Self-Organizing Networks (Ad hoc networks)
• Sensor Networks
• Python – Machine Learning and IoT Applications
  • Machine Learning & Deep Learning
  • Fundamentals of Python Applications
  • Libraries (TensorFlow & Keras)
  • Applications Using Machine Learning Algorithms

Examination Methodology
Multiple-choice theoretical examination

Certification Prerequisites
At least compulsory education and technical training

Cybersecurity & Electronic Payments Specialist

Scope
The TÜV HELLAS (TÜV NORD) Cybersecurity & Electronic Payments Specialist certification scheme refers to professionals who apply their expertise and training to ensure that an organization’s sensitive data remains secure from both internal and external threats—including cybercrime and unauthorized access.

Certification Levels
There are two levels of certification: Basic and Advanced.

• The Basic level primarily addresses the foundational knowledge required for this specialization and serves as an introductory qualification.
• The Advanced level focuses on the practical skills a professional must demonstrate, assuming relevant prior experience.

Syllabus

• Security & Confidentiality
• Database Security
• Software Security
• Network Security
• Cloud Security
• Operating System Security
• Risk Analysis & Management
• Digital Forensics
• Incident Handling
• Malware
• Risk Management
• Vulnerabilities & Exploitation
• Cryptography
  • Cryptography Skills
  • Authentication
  • Access Control

Examination Methodology
Multiple-choice theoretical examination

Certification Prerequisites
At least compulsory education and technical training

Scope
The Specialist in Design & Development of Green Technologies – Green ICT certification scheme refers to a specialized professional engaged in the collection, management, design, and analysis of information related to lifecycle assessment, recyclability, environmental impact, and methods of reducing human energy consumption—all with the goal of promoting sustainable development and resource conservation. Within this context, the professional may perform supportive tasks for environmental engineers and green technology developers.

Syllabus

• Green Energy and Green ICT Management
  • Understanding of fundamental principles of Green Energy & Green ICT
  • Sustainability of green computing systems (Green ICT)
  • Advantages of applying Green ICT practices
  • Management prospects for Green ICT
  • Barriers to implementing Green ICT practices
• Green Software
  • Methodologies for developing Green ICT software
  • Products and software in the Green ICT ecosystem
  • Analysis of Green ICT outcomes
  • Green ICT hardware materials
• ICT Impact
  • Environmental impact
  • Impact on education
  • Green ICT footprint
• ICT Design
  • Carbon measurement
  • Understanding measurable data
  • Methods of measurement
  • Evaluation of data effectiveness
  • Suggested solutions
  • Managing real-world scenarios
• Applications of ICT
  • ICT Hardware – Energy
  • ICT Hardware – Materials
  • Smart Energy Solutions
  • ICT Software – Energy
  • Smart Resource Management
  • Smart buildings and cities
• ICT Modeling Methodology
  • General principles of modeling
  • ICT model description
  • External variables and model parameters
  • Model validation
  • Simulation results

Examination Methodology
Multiple-choice theoretical examination

Certification Prerequisites
At least compulsory education and technical training

Scope
The TÜV HELLAS Information Systems Security Technician certification scheme pertains to professionals involved in the installation, management, and appropriate handling of all solutions related to the security of information systems, with a particular focus on network security across all types of organizations.

Two certification levels are available: Basic and Advanced.
The Basic level primarily addresses the foundational knowledge required for the specialty and serves as an introduction, while the Advanced level refers to the competencies a professional must demonstrate when possessing relevant experience.

Syllabus

Information Systems Security Topics

• Enhancement of physical security (Physical Security)
• Security policies
• Determination of fault tolerance
• Incident response
• Disaster recovery
• Network vulnerability assessment

Core Networking Topics

• Network theory
• Network protocols
• Protocol analysis
• Diagnosis and troubleshooting of network issues

Security Policy

• Network security
• Network security threats
• Intrusion Detection & Prevention Systems (IDS & IPS)
• Configuration and optimization of security devices and applications (Routers, Firewalls, VPNs)
• Wireless network security

Application, System, and Data Security

• Operation assurance and updates for Linux/Windows OS (User & Server) – Security patches & updates
• Log file analysis
• Application security
• Web security
• Email security

Authentication and Encryption

• Authentication methods and procedures
• Basic encryption concepts

Data Protection

• Data security
• Personal data protection
• Emerging IT technologies and digital security
• Information security standards and systems

Examination Methodology
The evaluation includes both theoretical and practical certification exams, depending on the specialization and level.

Certification Prerequisites
At least compulsory education and technical training

Digital Security Officer – Cybersecurity

Scope
The TÜV HELLAS Digital Security Officer – Cybersecurity certification scheme is addressed to professionals engaged in tasks related to the installation, management, and proper handling of all solutions concerning information systems security—with a particular focus on network security—for any organization.

Syllabus

• Cybersecurity Fundamentals
• Types of Cyber Attacks
• Assessment of Current Cybersecurity Posture
• Enhancement of Physical Security
• Social Engineering
• Cybersecurity in Small Businesses
• Cybersecurity in Large Enterprises / Organizations
• Security Breach Detection
• Backup and Recovery Practices
• Cybersecurity Awareness and Training
• Data Security
• Organizational Security

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

Scope
The Information and Data Literacy – DigComp Certified User certification scheme pertains to users who are capable of employing search strategies, updating information and content in digital environments, identifying various types of websites, assessing the reliability of data sources, and organizing digital content within a structured framework.

The Information and Data Literacy – DigComp Certified User scheme is available in its entirety but may also be subdivided into three sub-schemes and three levels:

Syllabus

1. BROWSING, SEARCHING, AND FILTERING DATA, INFORMATION, AND DIGITAL CONTENT

• Web content in search results, advertising, and the sale of user data
• Subscription or registration for a service, and factors influencing activity flows on social media (e.g., geographic location, device, local legislation, trends from other users)
• Use of algorithms in search engines, social media, and content platforms (personalization)

2. EVALUATING DATA, INFORMATION, AND DIGITAL CONTENT

• Misinformation, deception, and misleading content via fake news and deep fakes
• Identifying the source and verifying the accuracy of information or news
• Use of websites and the parameters of commercial, political, or other types of content

3. MANAGING DATA, INFORMATION, AND DIGITAL CONTENT

• Collection, retrieval, monitoring, and processing of data – Data digitization and hardware
• Digital technology and application sensors (e.g., facial recognition by cameras, virtual assistants, wearable technology, smartphones, smart devices) and AI systems

Examination Method
Theoretical examination

Certification Prerequisites
At least compulsory education and technical training

Scope
The Communication and Collaboration – DigComp Certified User certification scheme refers to users who are proficient in utilizing digital tools and technologies in collaborative processes (such as social networks, online conferencing, digital discussions, etc.), in the co-creation of appropriate data and resources, as well as in the use of public and private digital services and the management of a digital identity.

The Communication and Collaboration – DigComp Certified User scheme is offered as a complete program but may also be subdivided into six sub-schemes and three levels:

Syllabus

Interaction Through Digital Technologies

• Teleconferencing functionalities
• Use of digital tools for informal communication with colleagues
• Human-to-human vs chatbot communication – Interaction with Artificial Intelligence (AI) systems

Sharing Through Digital Technologies

• Judgment and decision-making
• Time and resource management
• Attention to detail
• Willingness to conduct verifications

Citizen Participation Through Digital Means

• Digital certificates and secure electronic identification
• Open data portals
• Digital platforms and AI for achieving sustainable development (intercommunity and regional collaborations)

Collaboration Through Digital Technologies

• Digital tools and improved collaboration processes
• Collaborative contribution to a Wikipedia entry
• Use of digital tools in remote work environments

Code of Conduct in Digital Environments

• Management of proper, annoying, or unwanted online correspondence
• Emotional regulation when using the internet and recognition of hostile, aggressive, or derogatory online behavior

Digital Identity Management

• Creation and management of profiles in digital environments
• Digital footprint in online environments – Verification and modification of metadata

Examination Method
Theoretical examination

Certification Prerequisites
At least compulsory education and technical training

Scope
The Digital Content Creation – DigComp Certified User framework concerns users capable of understanding the power of copyright laws and the legal aspects of different types of licenses, creating and editing digital content in various formats (social networks, messages, etc.), and modifying, improving, and integrating information into an existing body of knowledge.
The TÜV HELLAS Digital Content Creation – DigComp Certified User framework is offered as a whole but can also be subdivided into four sub-frameworks and three levels:

Candidates certified in any of the sub-frameworks may apply for certification in others by taking supplementary exams.

Syllabus

Digital Content Development

• Tools and techniques for creating accessible digital content – Standards and guidelines / Digital content formats
• Creating digital content on open platforms / Internet of Things (IoT) and mobile devices for digital content creation

Integration and Re-processing of Digital Content

• Creating infographics / Plugins and extensions
• Integration of creative Artificial Intelligence (AI) capabilities in browsers / Capabilities for combining hardware and software

Copyright and Licenses

• Downloading and uploading digital content
• Licensing – Original creation / Legal sharing of content / Copyright protection of content
• Rights of use and reuse of third-party digital content

Programming

• Recognition of input and output data in programs
• Programming languages and program combinations / Execution order of commands / Troubleshooting command sequences

Organizational Security

Examination Methodology

Theoretical examination

Certification Prerequisites

At least compulsory education and technical training

Scope
The Security – DigComp Certified User framework concerns users capable of minimizing risks and taking security measures to protect personal data across various contexts (social networks, email, etc.), as well as recognizing the environmental impacts of digital technologies.
The Security – DigComp Certified User framework is offered as a whole but can also be subdivided into four sub-frameworks and three levels:

Candidates certified in any of the sub-frameworks may apply for certification in others by taking supplementary exams.

Syllabus

Device Protection

• Cyber-hygiene strategy and password management
• Protection software and incident response

Personal Data and Privacy Protection

• Implementation of basic security measures on the internet
• Accesses, transactions, and payments

Health and Well-being Protection

• Strategies for monitoring and limiting digital technology use
• Techniques to protect the user experience from unwanted content and harmful behaviors

Environmental Protection

• Low-tech technology strategies
• Digital consumer behavior and environmental social impact

Examination Methodology

Theoretical examination

Certification Prerequisites

At least compulsory education and technical training

Scope
The Problem Solving – DigComp Certified User framework concerns users capable of identifying and resolving technical issues during the operation of devices in digital environments, as well as using technology monitoring tools to improve and continuously develop their digital skills.
The TÜV HELLAS Problem Solving – DigComp Certified User framework is offered as a whole, but can also be subdivided into four sub-frameworks and three levels:

Candidates certified in any of the sub-frameworks may apply for others by taking supplementary exams.

Syllabus

Technical Problem Solving

• Camera-microphone problems – Searching for solutions on the Internet
• Technical issues – Issues with online meetings

Needs Identification and Technological Solutions

• Tools for automatic translation, simultaneous interpretation, 3D printing, AI
• Information and content related to the internet and technical equipment

Creative Use of Digital Technology

• Digital media: From idea to practice
• Problem solving via digital, collaborative, hybrid media

Detection of Digital Skills Gaps

• Self-assessment and reliable use of tools – Digital footprint
• Searching for sources, identifying data

Examination Methodology

Theoretical examination

Certification Prerequisites

At least compulsory education and technical training

Scope
The Big Data Analyst certification scheme refers to a specialized professional engaged in the analysis and interpretation of large volumes of data (Big Data) to deliver valuable insights and recommendations to businesses and organizations.

There are two certification levels:

• Data & Big Data Analyst
• Big Data Analysis Technician

Syllabus – Data & Big Data Analyst

• Mathematics and Statistics
• Programming
• Introduction to Data Science and Big Data
• Data Collection and Storage
• Data Handling and Analysis
• Big Data Technologies
• Data Analysis and Machine Learning
• Data Ethics and Privacy
• Data Visualization and Reporting

Syllabus – Big Data Analysis Technician

• Introduction to Big Data
• Big Data Management
• Ethical Challenges and Issues
• Big Data Processing Tools
• Cloud Computing
• Introduction to Statistical Analysis
• Measures of Central Tendency and Dispersion
• Data Preparation
• Data Summarization
• Data Visualization
• Introduction to Machine Learning
• Linear / Logistic Regression
• Clustering / Classification
• Value Prediction / Anomaly Detection
• Decision Trees and Artificial Neural Networks
• Network / Graph Analysis
• Other Topics in Machine Learning
• Big Data in Healthcare
• Big Data in Industry / Energy Sector

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

Scope
The Advanced Digital Applications Specialist Certification Scheme (Artificial Intelligence AI, Virtual Reality VR, Augmented Reality AR, User Experience UX Designer) pertains to a specialized professional engaged in advanced digital applications that integrate multiple technologies to deliver a comprehensive user experience.

Syllabus

• Applications of digital technology in tourism enterprises
• Internet of Things (IoT) – A new reality in the operation of tourism businesses
• Artificial Intelligence (AI) and tourism
• Creation of Virtual Reality (VR) experiences
• Creation of Augmented Reality (AR) experiences
• User Experience (UX) Designer – Their role in tourism enterprises

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory and technical education

The Mobile Device Programming Specialist – Object-Oriented Programming Certification Scheme pertains to a specialized professional engaged in the design, development, and maintenance of applications operating on the internet.

Syllabus

• Mobile device programming in an Android environment
• Introduction to Object-Oriented Programming (OOP)
• Use of Python or Java programming language
• Data structures:
  • Lists
  • Stacks
  • Arrays
  • Trees

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory and technical education

Internet Applications Programming Specialist

Scope
The TÜV HELLAS Internet Applications Programming Specialist certification scheme is designed for professionals specializing in the design, development, and maintenance of applications that operate on the internet.

Syllabus

Fundamental Principles of Internet Application Design

Introduction to Backend Software Development Languages

• Java
• Scala
• Kotlin
• GoLang
• Python
• C++
• Rust
• C#
• Node.js
• PHP
• Solidity
• Ruby

Introduction to Frontend Software Development Languages

• Vanilla JavaScript
• TypeScript
• React
• React Native
• Flutter
• Angular
• Vue.js

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

Scope
The TÜV HELLAS Cloud Computing Specialist certification scheme is designed for professionals specializing in the development, management, and efficient operation of cloud computing systems.

Syllabus

A. Cloud Computing

• Types of cloud environments
• Service delivery models
• Pricing models and structures
• Main categories of cloud services
• Architectures and use case scenarios
• Practical aspects of utilizing offered services
• Principles of Internet of Things (IoT) operations
• Utilization of development and management tools

B. Microsoft Azure

• Fundamental cloud partitioning principles
• Microsoft Azure Administrator essentials
• Introduction to Azure fundamentals: Overview of core Azure services, concepts, cost management, and service-level agreements
• Microsoft Azure Fundamentals: Core solutions, management tools, governance, privacy, compliance, general/network security, and identity management within Azure

C. AWS (Amazon Web Services)

• Fundamental AWS cloud partitioning principles
• Core solutions, management tools, governance, privacy, compliance, general/network security, and identity management within AWS

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

Scope
The TÜV HELLAS Blockchain Technology Specialist certification scheme is designed for professionals specializing in the application, development, and management of blockchain technology.

Syllabus

• Fundamentals of Blockchain and the need for its adoption
• Types of blockchains and notable examples
• Decentralization principles
• Cryptography and technical aspects
• Consensus mechanisms and blockchain examples (e.g., L1 Ethereum, L2 Polygon)
• Bitcoin functionality and electronic wallets
• Cryptocurrencies and the digital economy
• Applications across sectors and associated challenges (public sector, gaming, healthcare, AI-Federated Learning)
• Metaverse, IoT, and Digital Twins
• Financial and legal considerations regarding cryptocurrencies
• Technological limitations of blockchain

Examination Methodology

• Theoretical examination

Certification Prerequisites

• At least compulsory education and technical training

Scope
The TÜV HELLAS IT & Network Technician or Network Administrator certification scheme is designed for professionals involved in the installation, configuration, monitoring, troubleshooting, and maintenance of computer systems, as well as communication and network infrastructures. It also covers tasks related to the upgrading and upkeep of both hardware and software components of computers and networks.

This certification has two levels:

• Basic Level: Focuses on foundational knowledge essential for the specialization and serves as an introductory qualification.
• Advanced Level: Recognizes demonstrated skills and professional experience in the field. Only the Advanced level is explicitly stated on the certificate.

Syllabus – IT & Network Technician

Principles of IT and Networking

• Core concepts of IT: internal structure, organization, and operation of computers and networks
• Data storage and transmission within computers and networks
• Operating system structure, roles, categories, and characteristics
• Fundamentals of computer networks: structure and functions
• Database recognition and understanding
• Peripheral devices and network components
• Interpretation of technical information from primary Greek or foreign sources, including IT literature, regulations, and specifications
• Schematics, technical specifications, and wiring for local networks and workstations

Hardware Technology and Networking Standards

• Desktop hardware technology: processors, motherboards, graphic cards, power supplies, memory, optical drives, cases, etc.
• Laptop hardware technology and cabling
• Identification of technologies and standards in use
• Assembly and disassembly of PCs – wiring and cabling techniques
• Repair, restoration of functionality, corrective maintenance, installation, and improvement of systems and peripherals
• Categories, properties, and applications of hardware and peripherals

Network Management Skills

• Installation, configuration, management, maintenance, and troubleshooting of mid-sized networks with routers and switches
• Network technologies, standards, and topologies
• IP Networks: addressing, subnetting, Internet/Intranet/Extranet
• Communication concepts and networking technologies

IT & Network Security

• Preventative measures and data backup
• Risk sources and mitigation methods: viruses, firewalls, user permissions, cleanups
• Information Systems Security, Authentication & Encryption
• Application, system, and data security

Syllabus— Network Administrator

IT and Networking Fundamentals

• Core IT concepts and networking principles
• Data storage and transfer mechanisms
• Fundamentals of computer operating systems and network structure
• Networking protocols across different layers (transport, access, etc.)
• LAN management and maintenance skills

Hardware Assembly and Maintenance

• Technical specifications for upgrades and maintenance
• Recognition of hardware technology and standards
• Repairs and corrective maintenance of systems and peripherals

Networking Technologies and Techniques

• Network classification, IP networks, addressing, and subnetting
• Network devices and advanced network technologies
• Optical transmission systems and next-generation wireless access networks
• Internet, Intranet, and Extranet systems

IT Security

• File preservation techniques, risk identification, and mitigation
• Viruses, firewalls, user permissions, backups, cleanups
• Cryptographic algorithms, authentication, and encryption
• Information Systems Security

Examination Methodology

• Theoretical examination
• Practical examination

Certification Prerequisites

• At least compulsory education

Scope
The TÜV HELLAS Software Applications Technician certification scheme is aimed at professionals engaged in the design, development, customization, configuration, installation, upgrading, maintenance, and troubleshooting of software applications.

Sub-schemes / Specializations
The certification is offered at two levels: Basic and Advanced.

• The Basic level primarily focuses on the foundational knowledge required for this specialization and serves as an introductory qualification.
• The Advanced level reflects the practitioner’s proven competencies and experience in the field and is explicitly stated on the certificate.

Syllabus

Core Topics in Information Technology

• Types of Software
• Operating Systems
• Graphical User Interfaces (GUI)
• Common Shell Commands
• Categories of Applications
• Office Applications
• Cloud-based Applications

Intellectual Property & Licensing

• Copyright Fundamentals
• Licensing Agreements
• Open-Source Software

Programming Environments

• Problem Solving and Computing
• Software Lifecycle
• Development and Improvement Models
• Application Development Environments
• Programming Languages and Tools
• Implementation of Applications within Programming Environments

Software Development Principles

• Software Lifecycle Models
• Development Fundamentals
• Algorithm Design
• Flowcharts
• High-Level Coding
• Input Preparation and Compilation
• Programming Practices
• Program Design and Structured Programming
• Algorithmic Language
• Input/Output Management
• Constants and Variables
• Operators and Expressions
• Data Storage and Retrieval
• Flow Control (IF/ELSE, WHILE)
• Iterations (FOR)
• Arrays and Records
• Linear Search Algorithms

Application Installation and Management

• Installation/Uninstallation Procedures
• Customization of Installations
• Updates and Upgrades
• Network-Based Installations

Data Protection & IT Security

• Data Security Fundamentals
• Personal Data Protection
• Information Systems Security
• Authentication & Encryption
• Application, System & Data Security

Programming Languages Covered

• Visual Basic
• Java
• C Programming Language
• Python

Examination Methodology

• Theoretical Examination
• Practical Examination

Certification Prerequisites

• At least compulsory education

Scope
The TÜV HELLAS certification scheme for Web Design and Application Specialist or Web Application Programming Specialist (HTML, CSS, JavaScript) applies to professionals engaged in designing and programming applications for the web, as well as developing websites using relevant software packages.

Sub-schemes / Specializations
There are two certification levels: Basic and Advanced.

• The Basic level focuses primarily on the foundational knowledge required in the field and serves as an introductory qualification.
• The Advanced level demonstrates the professional’s ability to apply skills at a higher level based on relevant work experience.
   

The certification for Web Design and Application Specialist or Web Application Programming Specialist (HTML, CSS, JavaScript) – Basic includes the following specializations:

• Web Design
• Front-End Developer
• Mobile Application Specialist
• Joomla Expert
  At the Advanced level, this designation will be explicitly stated on the certificate.

Syllabus

Basic, Advanced, Expert Modules:

HTML

• Introduction – What is HTML5?
• HTML5 development tools
• HTML5 Elements
• Writing and understanding code

CSS

• Introduction – What is CSS?
• Syntax, Classes, Selectors
• Styling HTML
• Layout and positioning in HTML
• Responsive Design, Bootstrap
• Writing and understanding code

JavaScript

• Introduction – What is JavaScript?
• Programming concepts (Variables, Loops, Functions, Operators, Conditions, etc.)
• JSON – Definition and syntax
• DOM Element Manipulation
• JavaScript Events
• Introduction to jQuery and frameworks (Angular, React, Backbone, etc.)
• Writing and understanding code

CMS (Content Management Systems)

• Introduction – What is CMS?
• WordPress
• Joomla

Digital Marketing

• Introduction – What is Digital Marketing?
• Google Analytics
• Metadata
• SEO (Search Engine Optimization)

Data Protection

• Data Security
• Personal Data Protection
• Information Systems Security
• Authentication & Encryption
• Application, System & Data Security

Additional Specialization Modules:

Web Design

• Tools: Axure RP & Balsamiq
• UX Design – Applications and principles

Front-End Developer

• JSF Technology
• Use of Angular Framework

Mobile Application Specialist

• AJAX Techniques
• Database analysis with SQL

Joomla Specialist

• Advanced Joomla methodologies and practices

Examination Methodology

• Theoretical Examination
• Practical Examination

Certification Prerequisites

• At least compulsory education

Scope
The TÜV HELLAS certification scheme for Database Programmers or Administrators is designed for professionals responsible for tasks such as database analysis and design, data extraction, data entry, and updates.

Sublevels / Specializations
This certification is structured into two levels: Basic and Advanced.

• The Basic level focuses on the foundational knowledge required for the role and serves as an introductory certification.
   
• The Advanced level evaluates the professional’s ability to apply practical skills and expertise, provided they have relevant experience. For Advanced certification holders, this distinction is explicitly noted on the certificate.

Syllabus

Database Programmer

General Knowledge of Databases

• Database terminology
• Proficiency in at least one RDBMS system (SQL Server or MySQL)
• User and permission management in databases

Database Analysis and Design with SQL

• Identifying entities and their attributes
• Understanding 1-1, 1-N, N-M entity relationships
• DDL commands (Data Definition Language)
• Schema creation
• Implementation of primary and foreign keys
• Implementation of constraints and indexes
• Creation and management of views
• Recognizing the need for transactions
• Understanding concurrency and related risks (e.g., deadlocks)

Data Management with SQL

• DML commands (Data Manipulation Language)
• SQL keywords and syntax
• Using SELECT, INSERT, UPDATE, DELETE commands
• String concatenation per ANSI SQL standards
• Aggregate functions: COUNT, SUM, MAX, MIN, AVG
• Using HAVING and GROUP BY clauses with aggregate functions
• Field and table aliases (ALIASES)
• Joins: INNER JOIN, LEFT OUTER JOIN, RIGHT OUTER JOIN, FULL OUTER JOIN, CROSS JOIN
• ORDER BY clause
• Subqueries
• UNION, UNION ALL, INTERSECT commands for combined results
• Internal execution order of query commands (with code examples)

DBMS Systems

• Overview of SQL commands
• Oracle Administration
• Design and development of web applications
• Introduction to NoSQL databases

Data Protection and Security

• Data security principles
• Handling of personal data
• Information systems security basics
• Authentication and encryption methods
• Application, system, and data security

Database Administrator

DBMS Systems Overview

• Architecture and components of DBMS
• Categories of DBMS
• MySQL Server installation

Database Design and Management

• Identifying entities and attributes
• Understanding entity relationship models
• Role of a database administrator
• Entity relationship diagram representation

Databases and SQL (Practical)

• Implementation of primary and foreign keys
• Constraints, indexes, and views management
• Transactions and concurrency management

Advanced Data Management with SQL

• Comprehensive use of SQL commands (SELECT, INSERT, DELETE, UPDATE)
• String operations, aggregate functions, and advanced queries
• Full range of JOIN operations and subqueries
• Using UNION, UNION ALL, INTERSECT for combined query results
• Summary guide for SQL command usage

Examination Methodology
Written theoretical examination and practical assessment

Certification Prerequisites
At least compulsory education

Scope
The TÜV HELLAS certification scheme for Information Systems Security Technicians is designed for professionals involved in the installation, management, and effective response to all aspects of information systems security. This includes, but is not limited to, ensuring network security for organizations across various sectors.

Sublevels / Specializations
The scheme offers two certification levels: Basic and Advanced.

• The Basic level focuses primarily on foundational knowledge required for the specialty and serves as an introductory certification.
• The Advanced level emphasizes the professional’s ability to demonstrate applied skills and expertise, provided they have relevant work experience. This distinction is explicitly stated on the certification for Advanced level holders.

Syllabus

Information Systems Security Topics

• Strengthening physical security (Physical Security)
• Security policies
• Fault tolerance identification (Fault Tolerance)
• Incident response
• Disaster recovery
• Network vulnerability assessment (Vulnerability Assessment)

Core Networking Topics

• Network theory
• Networking protocols
• Protocol analysis
• Diagnosis and troubleshooting of network issues (Network Troubleshooting)

Security Policy

• Network security
• Network security threats
• Intrusion Detection and Prevention Systems (IDS & IPS)
• Configuration and optimization of security devices and applications (Routers, Firewalls, VPNs)
• Wireless network security

Application, System, and Data Security

• Ensuring functionality and updates of Linux/Windows user & server operating systems (Security Patches & Updates)
• Log file analysis (Log Analysis)
• Application security
• Web security
• Email security

Authentication and Encryption

• Authentication procedures and methods
• Basic encryption concepts

Data Protection

• Data security
• Protection of personal data
• Emerging IT technologies and digital security
• Information security standards and systems

Examination Methodology
Written theoretical examination and practical assessment

Certification Prerequisites
At least compulsory education

Scope
The TÜV HELLAS Information Systems Analyst Certification Scheme concerns professionals involved in the analysis, design, development, and implementation of new information systems or the modification of existing ones to meet new processes and requirements, as well as in their evaluation and continuous improvement.

Subschemes / Specializations
There are two certification levels: Basic and Advanced.
The Basic level focuses primarily on the foundational knowledge necessary for entry into the field and serves as an introductory stage.
The Advanced level pertains to the skills a professional must demonstrate when they possess relevant experience.
Only the Advanced level will be explicitly indicated on the certificate.

Syllabus

Information Systems Analysis

• System Architectures, enterprise infrastructure, criteria for selecting an information system architecture
• ERP Systems and their evolution
• Business processes
• Integration concepts and ERP functionalities
• Industry-specific ERP solutions
• ERP systems across administrative levels
• Customer Relationship Management (CRM) systems: strategy and technology
• Operational and analytical CRM
• Emerging technologies in Information Systems Development (Cloud Computing, IoT, Big Data)

Information Systems Design

• Problem domain
• Development of IT projects in enterprises and organizations
• Requirements identification and analysis
• Design and UML
• Database Design
• Web-based Information System Design
• Application Implementation
• Interface Design and Usability
• Evaluation of Information Systems

Programming and Development of Information Systems

• Programming languages (Visual Basic and Java), development environments and tools
• Methodologies and environments for application development
• Software Engineering
• Software life cycle and development models
• Models for software production and improvement
• Algorithm design
   
• Programming practices
• Program design
• Structured, Object-Oriented, and Web Programming

Coding and Testing of Information Systems

Fundamental principles of coding for information systems:

• Algorithm
• Flowchart
• High-level coding
• Input preparation
• Compilation

• Project management (phases, standards, and life cycle) and quality control
• Software development process models and life cycle
• Critical Success Factors for system design and development projects

Examination Methodology

• Theoretical and Practical Examination

Certification Prerequisites

• At least compulsory education

Scope
The TÜV HELLAS Information Systems Administrator Certification Scheme pertains to professionals engaged in the installation, configuration, use, and maintenance of software applications, computer hardware, and network systems, as well as user support.

Subschemes / Specializations
There are two certification levels: Basic and Advanced.
The Basic level primarily covers the foundational knowledge required for the role and serves as an introductory stage, while the Advanced level focuses on the competencies a professional must demonstrate based on relevant experience.

The certification scheme "Information Systems Administrator – Basic" also includes the following specializations:

• Hospital Information Systems Technician
• Telemedicine and Health Services Technician

Syllabus

Maintenance and monitoring of computing systems

• Core elements of a computing system
• System autonomy and control systems
• Malfunction management and recovery

Procurement, installation, or upgrading of IT systems

• IT infrastructures
• Cloud technology
• Energy efficiency
• IT Procurement processes and IT Outsourcing
• IT equipment leasing

Monitoring, managing, and allocating resources

• Data and information
• The human factor
• Capacity planning
• Big Data, Blockchain

Security issue prevention and resolution

• System vulnerabilities, malware
• Firewalls
• Cyberattacks and encrypted networks
• Security protocols and policies

System and data recovery

• System reliability and availability
• Backup policies
• System restore

Data protection

• Data security
• Personal data
• Information systems security
• Authentication & Encryption
• Application, system & data security

Specialization Add-ons

Hospital Information Systems Technician

• Organization and management in the healthcare sector
• Technical operation of health information systems

Telemedicine and Health Services Technician

• Telemedicine application

Examination Methodology

• Theoretical and Practical Examination

Certification Prerequisites

• At least compulsory education

Scope
The TÜV HELLAS Open Source Software Developer Certification Scheme pertains to professionals involved in the creation and modification of open-source source code in order to meet user-specific needs, as well as in its distribution.

Subschemes / Specializations
There are two certification levels: Basic and Advanced.
The Basic level primarily concerns the foundational knowledge required in the field and serves as an introductory stage.
The Advanced level addresses the competencies that the professional must demonstrate, provided they possess relevant experience.

The "Basic Open Source Software Developer" certification scheme includes the following specialization:

• Android Developer

In the case of the Advanced level only, this will be explicitly indicated on the certificate.

Syllabus

• Free Software
  • Proprietary / Closed-source software
  • Core concepts of Free Libre Open Source Software (FLOSS)
  • Open Source Software (OSS)
  • Software freedoms and copyright principles
• Storage, Search, Identification, Editing, and Contribution to Code
  • Software code and its management
  • Changes and integration
  • Documentation
  • GitHub, Bitbucket, SourceForge
• Open Source Development Models & Techniques – Software Internationalization and Localization
  • Development process
  • Roles: Leaders, Contributors, Committers, and Users
  • Patches and maintenance
  • Key concepts and differences between Localization and Internationalization
• The Modern Open Source Landscape and Its Impact
  • Databases and open-source software packages
  • Open-source applications
  • Open Data, Creative Commons
  • European licensing
  • Open/Free Code Software
  • Source code repositories
  • Development and distribution models & techniques
• Data Protection
  • Data security
  • Personal data
  • Information systems security
  • Authentication & Encryption
  • Application, System & Data Security

Additional Specialization

• Android Developer
  • Android Studio
  • Android application development

Examination Methodology

• Theoretical and Practical Examination

Certification Prerequisites

• At least compulsory (basic) education